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Public Speaking: It’s An Artful Approach To Communicating Better
Over the last few years many executive coaches have been urging leaders to learn to communicate more powerfully through examples from the acting profession. But they may have it wrong — or at least,...
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A Good Leader Needs Exceptional Communication
You hear it all the time … aspiring managers or vice presidents want to know the most important key to an esteemed business leader’s success. Thinking the answer must be something like inspiring...
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Communication as Art: Be Masterful
“First learn the meaning of what you say, and then speak.”– Epictetus I like to think of the way we speak with one another as the “Art of Communication.” There are courses taught on this subject, but...
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Spinning Connections Into Lifelong Relationships
In the mobile DJ business, dominated with talent that has hip names like Ice, Spots, and Skribble, how does a guy with a simple name like DJ Doug make a hit? Add one more factor, with the business...
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Three Ways to Empower Service Reps: Authority, Insights and Motivation
Empowerment is one of those fuzzy words that can mean many different things. In my view, you need three elements to put the concept to work in customer service: authority, insights, and motivation...
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Customers or Employees First? Yes!
While there is no one agreed-upon definition, employee engagement is usually thought of as a measure of an employee’s job satisfaction and commitment to the organization and its goals. In the business...
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6 Reasons Silence Speaks Louder Than Words
It’s kind of Zen-like to say this, but one of the most important parts of any conversation is the silence. Silence can serve many functions in a conversation and how you manage it determines your level...
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Cultivating Fantastic Customer Experiences – Part 1
I (Nate) regret to announce that I am retiring from recreational gardening. It is a sad decision, considering my fledgling age, but a fairly easy one given the fact that everything I plant dies....
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Communicate Better With Your Customers
When it comes to building relationships with key customers, our ability to communicate face to face is paramount. Service leaders often spend countless hours working with representatives on phone...
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Physical Environment And Your Workflow
Not too long ago, I was imprisoned in a cold, gray, isolated cubicle with outdated furniture and a broken fan. Ok, so, imprisoned might be too harsh of a word but some days, that’s what it truly felt...
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